Case study
References from WZN Wielkopolscy Zarządcy Nieruchomości
QRmaint has proven to be a reliable, flexible company that is responsive to user ideas and feedback. The system has made our work easier, and its reporting functionalities have been well received by our clients.
REFERENCES
As a user of the QRmaint system, which supports maintenance management and the handling of breakdown reports, we highly recommend QRmaint as a system provider. After a detailed analysis and several months of testing various IT tools available on the market, we decided to start using the QRmaint system in September 2019. Since then, QRmaint has proven to be a reliable, flexible, and responsive partner, attentive to user ideas and suggestions. The system has made our work easier, and its functionalities related to submitting reports have been very well received by our clients. The software is continually being developed, and the promised changes are implemented within the declared deadlines. Over just a few months of cooperation, the system has been enriched with several solutions and functionalities that are essential to us. The open approach to our feedback and suggestions positively distinguishes the QRmaint team among IT system providers, something we would like to emphasize as a long-term partner of such companies.
The quality of contact with the members of the QRmaint team also deserves mention. Their professionalism is balanced with clear communication, which is very important in the relationship between the users of an IT system and its creators. These traits are accompanied by a natural courtesy, and the frequency of contact is limited to actual needs, completely avoiding marketing information overload.
Using the QRmaint system gives us a competitive edge in the property management market, so promoting this product in our industry is not entirely in our interest. However, out of fairness to our partner, we feel compelled to wholeheartedly provide this reference and recommend the QRmaint system to any company involved in technical maintenance, handling reports, or task management in any way.
Sławomir Pinkowski, CEO
Learn from our clients and their stories
We work with different sized businesses and all types of industries. The thing they all have in common is that they trusted us to keep their equipments and properties safe and sound.
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QRmaint meets all our requirements and allows us to meet the challenges of modern maintenance simultaneously at several locations. We are convinced that QRmaint is a key element in ensuring the proper condition of our conveyor and sorting systems, which also allows us to keep our quality promises to our customers in the future.
Maintenance Department Manager
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We analyzed the market. We wanted to choose a service where price goes hand in hand with quality. We had one assumption - we have to understand the program in an hour. If we don't understand it in that time, it is not for us. QRmaint is a very clear program, made for Maintenance. Here there was no problem.
Maintenance coordinator
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Customers quickly notice when equipment is damaged, and this can negatively affect our image. With QRmaint, defects are fixed in no time, which increases the number of people using our clubs.
Manager
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The QRmaint system is a piece of software that perfectly satisfies the needs of Industry 4.0.
Deputy Technical Director
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We plan to continue developing and using QRmaint to its full potential. Our goal is to further streamline maintenance processes, as well as to incorporate additional functions that will support warehouse management and other areas of the business. We are currently implementing a fault reporting process.
Employee of the Design Department
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The system was very well received, and its implementation went smoothly. It won high praise among the auditors. In particular, in our case, the function of viewing the machinery park on interactive plans and the overall presentation of the most important information from the UR department proved very useful.
Head of maintenance
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If someone wasn't responsible for the part in stock, we bought new ones. We generated additional costs. The second thing when it comes to the warehouse - in a situation where we have a description of the parts and we have them cataloged in the program, so that there will be no problem with purchasing the same ones. You don't have to look for them. They are sufficient in the program.
Associate Manager of the Maintenance Department
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The most important part for me is that my employees know how many work orders are left to be completed and what the priorities are. Technicians have access to all tasks in real time. We have basically completely eliminated situations which would occur frequently in the past, e.g. certain work orders were often missed, overlooked or entirely forgotten.
Manager of Maintenance and Innovation
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The Qrmaint system, which was implemented in our business, has greatly enhanced both the work of our Maintenance team and the team's response to persistent production difficulties.
Production Process Optimisation Engineer
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Thanks to the QRmaint CMMS system we could finally forget filling out tons of paper. We now have easy access to the history of failures, repairs and services. Also the response time to each reported failure has been significantly reduced.
Process Engineer
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Reporting a failure by scanning the QR code on the machine has technically ruled out any inaccuracies concerning the device affected by the problem submitted. Saving all the requests within the system results in an excellent overview of which machines are causing issues the most.
Automation Service Supervisor
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I divide my work at the company into 2 stages: 1. Numerous pointless phone calls, constant updates on the status of fault rectification, and a vast array of issues that went unresolved existed prior to the implementation of QRmaint. 2. When QRmaint is used, everyone is interested in staying informed, the ability to focus attention on pertinent issues, and 100% of reported issues are resolved.
Head of the maintenance
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I set up QRmaint myself in one evening, and already in the following days there were reports of failures by technicians and serial workers :)
Production Director
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The QRmaint system replaced hundreds of emails, which, regardless of the subject matter, were sent to everyone on the list, instead of just to the individuals they were intended for. Previously, when the failure had already been taken care of, nobody really knew about it. Today we have an insight on an up to date status of each failure.
IT Department Manager
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The system works flawlessly. The reaction time of our teams has significantly decreased. This is a much better communication model than phones and writing notes.
Dean, University of Physical Education, Warsaw
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From the moment the Qrmaint system has been implemented at our company, it is still being adjusted to our needs - the functions are being adapted to the specifics of our industry, e.g.: there was no schedule in place when we got the program off the ground but now it not only exists- it looks pretty much like a Google calendar.
Property Maintenance Coordinator
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The QRmaint system increased the competitiveness of our services within the property management industry. In addition to standard maintenance services, we can now provide our clients with a tool allowing them to quickly report any failures that may occur and to report on the work performed on their property.
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The implementation of the QRmaint application turned out to be THE solution for the greatest challenge of all: instant damage control. The next step in the implementation will be to use it to support the work of those managing cleaning service companies.
Managing Director
