Case study

Implementation of QRmaint at Swiss securities maker LANDQART AG

We plan to continue developing and using QRmaint to its full potential. Our goal is to further streamline maintenance processes, as well as to incorporate additional functions that will support warehouse management and other areas of the business. We are currently implementing a fault reporting process.

Raphael Groß – Employee of the Design Department

Landqart AG, a traditional Swiss company with over 150 years of history, has transformed itself from a traditional paper mill into an international manufacturer of high-quality banknote and passport paper. The company combines Swiss tradition and quality with innovation and a strong focus on customer satisfaction. Its location in the picturesque canton of Graubünden reflects the traditional values and roots of Landqart. These values, in particular the pursuit of the highest quality, are deeply rooted in the consciousness of the employees and the daily activities of the company.

With its innovative, patented Durasafe product line, Landqart AG now offers one of the most counterfeit-resistant banknote papers in the world , used by the Swiss National Bank, among others. To ensure these high security standards and quality, Landqart uses state-of-the-art production equipment, which, due to its complexity and demanding operation and maintenance, does not tolerate compromises in terms of CMMS system

A picturesque view of the Swiss mountains, in the vicinity of which the Landqart AG plant is located

The technical department responsible for the maintenance of these devices has been trying for years to find an effective and durable maintenance tool that not only covers all the necessary maintenance activities in the production process and meets high safety standards, but is also easy to learn and use. The previously used maintenance software from one of the market leaders turned out to be cumbersome and complicated to use. Above all, there was a lack of transparency, which was hindered by unnecessarily extensive input fields, and creating orders required a deeper knowledge of the software, which led to many functions not being used. In addition, the introduction of new employees was cumbersome and difficult to do without training, which threatened the effectiveness of maintenance in the long term.

Banknote coating foil on a machine operating from 2020

During the meticulous process of selecting the best solution available on the market, QRmaint attracted a lot of interest with its innovative machine maintenance system. QRmaint showed great promise already during the test phase. The clarity and ease of use, the well-designed user interface and the smooth operation of the system functions were particularly appreciated. The first implementation steps, such as creating fault and failure reports and defining maintenance orders , were possible immediately after the initial entry of the device data, which in fact took just a few hours from setting up the company account. Positively conducted tests, low license costs and ease of use, QRmaint quickly rose to the top. The graphical presentation of all tasks on the home page and the efficient search function for tasks by description are particularly praised. QRmaint quickly became a favorite and quickly advanced to the preferred maintenance system throughout the plant.

In the future, Landqart AG plans to further develop the use of QRmaint software. Currently, internal handling of the notification function is being prepared, and then the implementation of warehouse management is planned. Landqart AG remains true to its values and continues to invest in people and innovation. The company is working to develop its technical know-how in the growing market for digital solutions.

Based on these positive experiences, QRmaint is recommended to other companies as an innovative tool with great potential and high flexibility.

Paper rolls at the cutting machine (guillotine).

In an interview with QRmaint, Mr. Raphael Gross , our interlocutor from the technical department of Landqart AG , explained how the company uses the QRmaint software to meet the high maintenance requirements.

Here are some standout points that were mentioned as a result of introducing QRmaint software:

Optimized operation: The clarity of the system functions enables faster and more efficient implementation of maintenance activities. Even employees without special computer knowledge are happy to use the tool, especially thanks to the user-friendly mobile application.
More efficient maintenance: The structured representation of the plant area and equipment has significantly improved overall maintenance. Orders are precisely defined and transferred to technicians according to clear instructions.
Full-fledged maintenance: Previously neglected fault and reporting procedures can now be used plant-wide by all employees, even without a user account.
Improved communication: The ability to add photos and videos to tickets and the system’s user-friendly chat function have greatly improved team collaboration.
Value for money: QRmaint offers excellent value for money, especially with its free submitter accounts.
Ease of use: The software is user-friendly and readable, which makes it easy to use.

Interview with Mr. Raphael Gross from Landqart AG

Could you briefly describe what Landqart AG does and what your daily duties at work are?

Raphael Gross – Landqart AG is a company specializing in the production of high-quality document security and security materials. Our products cover a wide range of solutions, including document security paper, integrated security systems and printing technologies. We work with customers around the world to offer innovative solutions that ensure the security and authenticity of documents.

My tasks at Landqart AG include managing the technical department and supervising the processes related to maintaining and developing our technological systems. My daily responsibilities include coordinating activities related to maintaining the technical infrastructure.

The main ingredient for paper production is cotton.

What was the main factor that made you choose QRmaint software for maintenance management? What is your personal opinion about this software?

Raphael Gross – One of the most valuable features of QRmaint is its transparency and ease of use, which allows for quick and efficient management of maintenance processes. The intuitive presentation of the structure of the plant and equipment locations has significantly improved our maintenance management. Additionally, the ability to add photos and videos to reports and the chat function in the system have significantly improved communication within the team and facilitated problem solving. Moreover, QRmaint offers an excellent price-quality ratio, which is a significant advantage and additionally increases its value for our company.

What do technicians and other users in your company think about QRmaint? Are there any features that they particularly liked or found particularly helpful? Did you notice any challenges or difficulties in implementing QRmaint? If so, how were they resolved?

Raphael Gross — Of course, every implementation brings its own challenges. In our case, the biggest challenge was migrating data from the previous system to QRmaint. Although the process was complicated, thanks to the exceptionally helpful QRmaint employees, it went smoothly and without any major problems. At first, some employees were a bit skeptical about the new solution, but after getting to know the basics of QRmaint, they started using it more and more willingly. It is worth emphasizing that the system is really intuitive, which means that even employees who rarely use computers on a daily basis quickly learned how to use it. Additionally, the technical support of the QRmaint team proved to be extremely helpful, which allowed us to quickly adapt the program to our needs and smoothly introduce it into our daily work.

Preparing a watermark on banknotes requires the skill of true artists

How do you assess the profitability of investing in QRmaint maintenance management software compared to other solutions available on the market?

Raphael Gross – As far as I can tell, the software is cheaper both to buy and to maintain compared to what we used before.

What are your future plans for using QRmaint software for maintenance management? Are there any areas where you would like to expand its functionality or use additional modules?

Raphael Gross – We plan to continue developing and using QRmaint to its full potential. Our goal is to further streamline maintenance processes, as well as include additional features that will support warehouse management and other areas of operations. We are currently implementing a defect reporting process .

Would you recommend QRmaint maintenance management software to other companies?

Raphael Gross — Of course, QRmaint is an intuitive and easy-to-use maintenance management software that is an innovative tool with great potential and the ability to adapt to specific user needs .

Learn from our clients and their stories

We work with different sized businesses and all types of industries. The thing they all have in common is that they trusted us to keep their equipments and properties safe and sound.

Interesting insights into optimizing charging infrastructure with software. Does QRmaint meet all our requirements and enable us to meet the challenges of modern maintenance in multiple locations at the same time? We believe that QRmaint is a key element in ensuring that our conveyors and sorting systems are in the right condition so that we can keep our quality promises to our customers in the future.

Sandro Wanko

Manager

QRmaint znacząco uprościł nasze procesy utrzymania ruchu. Wszystkie zadania, awarie i przeglądy są teraz centralnie rejestrowane, przejrzyste i w każdej chwili możliwe do zweryfikowania. Aplikacja mobilna oszczędza czas w codziennej pracy, a przejrzysta struktura zapewnia większą efektywność i mniej przestojów.

Felix Jakob

Prokurent

The support is impeccable and always has an open ear for questions and ideas, and the SaaS structure means that there are always extensions available

Maintenance Technology Team

Schäfer Metallurgie GmbH Hennef

I think the UR department's biggest challenge is to organize its work in a way that allows it to get ahead of corrective actions through prevention and prediction. In this way, the UR department prevents unplanned machine downtime from occurring. This comes from the fact that when we have very little time to produce goods and deliver them to the customer, every minute of downtime is very costly.

Jakub Skowroński

Optimization coordinator

I see a big improvement, especially in the speed with which employees report faults. In the past, it used to happen that we had already taken action and completed the repair long before we received a formal report. Now this happens much, much less often (...)

Maciej Szypryt

Maintenance Engineer at Keylite Roof Windows

The QRmaint system is certainly a great convenience for all employees, as they no longer have to manually note down all the activities they perform during the day. All they have to do is enter the data into the system, and then they can easily download a comprehensive report of their work.

Szymon Wąsik

Head of Maintenance Department

QRmaint has significantly improved our workflow, especially in terms of recording key data for annual reviews. The ability to track and document issues has proven invaluable, providing valuable information to optimize operations. The system provides excellent value, and its benefits are evident.

Josh Magkasi

Engineer Technician

The biggest benefit for me in QRmaint is the attachments that I attach scans to, and the comments that keep me up to date with what's going on at the booth. These hints from the comments, which appear in the cloud, allow me to see in real time what is going on.

Agnieszka Stachowicz

Systems assistant for maintenance

The QRmaint system significantly improves our processes. It gives us better control over submissions, reviews and resources. The system also enables us to analyze data, which allows us to optimize costs and make better decisions. QRmaint's mobile application facilitates the work of our technicians in the field, giving them access to the necessary information in real time. In our experience, accessing the protocol in the app alone saves us about 30 minutes to 60 minutes per inspection.

Daniel Małysa

CEO of ProFM

One of the most valuable features of the QRmaint system for us, turned out to be the ability to comment on requests and attach photos and videos. This visual form of communication has significantly sped up the process of diagnosing problems. Instead of describing a malfunction in words, employees can now present it in a pictorial manner, which eliminates misunderstandings and allows for faster understanding of the problem.

Tomasz Bartkowski

Brand Manager at Bartkowscy Bakery

We are thrilled with the simplicity and effectiveness of the program! After only a short time, we noticed a significant improvement in our internal processes.

Christopher Stinges

Sales Manager and Certified Bread Sommelier

We analyzed the market. We wanted to choose a service where price goes hand in hand with quality. We had one assumption - we have to understand the program in an hour. If we don't understand it in that time, it is not for us. QRmaint is a very clear program, made for Maintenance. Here there was no problem.

Jarosław Kurach

Maintenance coordinator

The system was very well received, and its implementation went smoothly. It won high praise among the auditors. In particular, in our case, the function of viewing the machinery park on interactive plans and the overall presentation of the most important information from the UR department proved very useful.

Marcel Menne

Head of maintenance

Customers quickly notice when equipment is damaged, and this can negatively affect our image. With QRmaint, defects are fixed in no time, which increases the number of people using our clubs.

Anna Socha

Manager

The QRmaint system is a piece of software that perfectly satisfies the needs of Industry 4.0.

Tomasz Wachowski

Deputy Technical Director

If someone wasn't responsible for the part in stock, we bought new ones. We generated additional costs. The second thing when it comes to the warehouse - in a situation where we have a description of the parts and we have them cataloged in the program, so that there will be no problem with purchasing the same ones. You don't have to look for them. They are sufficient in the program.

Tomasz Jaroszewski

Associate Manager of the Maintenance Department

The most important part for me is that my employees know how many work orders are left to be completed and what the priorities are. Technicians have access to all tasks in real time. We have basically completely eliminated situations which would occur frequently in the past, e.g. certain work orders were often missed, overlooked or entirely forgotten.

Arkadiusz Tetloch

Manager of Maintenance and Innovation

We wholeheartedly recommend QRmaint to other manufacturing companies. The system facilitates interdepartmental communication and offers many useful features that improve work efficiency.

Klaudia Mielczarek

Maintenance and Facility Specialist

The Qrmaint system, which was implemented in our business, has greatly enhanced both the work of our Maintenance team and the team's response to persistent production difficulties.

Rafał Topolski

Production Process Optimisation Engineer

Thanks to the QRmaint CMMS system we could finally forget filling out tons of paper. We now have easy access to the history of failures, repairs and services. Also the response time to each reported failure has been significantly reduced.

Anna Ciesielska

Process Engineer

Reporting a failure by scanning the QR code on the machine has technically ruled out any inaccuracies concerning the device affected by the problem submitted. Saving all the requests within the system results in an excellent overview of which machines are causing issues the most.

Krzysztof JANIK

Automation Service Supervisor

I divide my work at the company into 2 stages: 1. Numerous pointless phone calls, constant updates on the status of fault rectification, and a vast array of issues that went unresolved existed prior to the implementation of QRmaint. 2. When QRmaint is used, everyone is interested in staying informed, the ability to focus attention on pertinent issues, and 100% of reported issues are resolved.

Aleksander Penkowski

Head of the maintenance

I set up QRmaint myself in one evening, and already in the following days there were reports of failures by technicians and serial workers :)

Tomasz Pruszyński

Production Director

The QRmaint system replaced hundreds of emails, which, regardless of the subject matter, were sent to everyone on the list, instead of just to the individuals they were intended for. Previously, when the failure had already been taken care of, nobody really knew about it. Today we have an insight on an up to date status of each failure.

Mariusz Staniszewski

IT Department Manager

The system works flawlessly. The reaction time of our teams has significantly decreased. This is a much better communication model than phones and writing notes.

Maciej Hartfil

Dean, University of Physical Education, Warsaw

From the moment the Qrmaint system has been implemented at our company, it is still being adjusted to our needs - the functions are being adapted to the specifics of our industry, e.g.: there was no schedule in place when we got the program off the ground but now it not only exists- it looks pretty much like a Google calendar.

Jacek Turkowski

Property Maintenance Coordinator

QRmaint has proven to be a reliable, flexible company that is responsive to user ideas and feedback. The system has made our work easier, and its reporting functionalities have been well received by our clients.

Sławomir Pinkowski

SEO

The QRmaint system increased the competitiveness of our services within the property management industry. In addition to standard maintenance services, we can now provide our clients with a tool allowing them to quickly report any failures that may occur and to report on the work performed on their property.

Mateusz Czerwiński

The implementation of the QRmaint application turned out to be THE solution for the greatest challenge of all: instant damage control. The next step in the implementation will be to use it to support the work of those managing cleaning service companies.

Pawel Migacz

Managing Director

For us, every minute of downtime represents a very high cost factor. At this point, thanks to the QRmaint system, we have a close eye on operations and can even measure micro downtime of machines when a fault occurs that the machine operator fixes himself. As we can now also accurately measure repair turnaround times, we are able to introduce an efficient remuneration and reward system for the maintenance team.

Marcin Sikora

Maintenance Manager

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