Case study
Implementation of QRmaint at DHL Express Austria
QRmaint meets all our requirements and allows us to meet the challenges of modern maintenance simultaneously at several locations. We are convinced that QRmaint is a key element in ensuring the proper condition of our conveyor and sorting systems, which also allows us to keep our quality promises to our customers in the future.
As part of global logistics leader DHL, DHL Express Austria combines dynamic logistics services with superior efficiency and security.
With seven locations in Austria, including a key connection to Vienna International Airport, DHL Express Austria plays a strategic role in the DHL Group’s national and international network. A passion for on-time and safe deliveries and a commitment to the highest standards of customer service are the cornerstones of the DHL team’s daily work and are deeply embedded in the company’s corporate culture.
In order to maintain high standards and optimize maintenance processes, DHL Express Austria decided to implement QRmaint software. During the search for a suitable solution, the intuitive user interface and clear structure of the QRmaint system were particularly appreciated. The quick and professional communication with the QRmaint team, which enabled the smooth implementation of individual requirements and customizations, was also highly appreciated.
After about three weeks of preparation, including: a comprehensive inventory of spare parts and equipment, the creation of QR codes and labeling of equipment, and practical training of employees, QRmaint was successfully implemented for daily use. Employees quickly adapted to the new system, which contributed to the smooth operation of maintenance processes.
Feedback from maintenance technicians was unequivocally positive
They quickly found their way around the system and were already using the program effectively and purposefully after just a few days. QRmaint meets all of DHL Express Austria’s requirements and enables them to effectively meet the challenges of modern maintenance simultaneously at multiple locations.
DHL Express Austria is convinced that QRmaint is a key element in the effective maintenance of their conveyor and sorting systems, helping to continue to deliver on their promise of quality to customers – well into the future.
“While searching for an effective solution for our maintenance department, we came across QRmaint. The intuitive user interface and clear structure of the program immediately convinced us. We are particularly positive about the fast communication with the QRmaint team. Special requirements and individual customizations were smoothly implemented.
After about three weeks of preparation, during which we conducted a comprehensive inventory of our spare parts, created QR codes and labeled the devices accordingly, we successfully implemented QRmaint for daily use. The feedback from our technicians was unequivocally positive. They quickly found their way around the system and were already using the program effectively after just a few days.
QRmaint meets all our requirements and allows us to meet the challenges of modern maintenance simultaneously at several locations. We are convinced that QRmaint is a key element in ensuring the proper condition of our conveyor and sorting systems, which also allows us to keep our quality promises to our customers in the future.”
— Sandro Wanko.
Maintenance Manager DHL Express Austria
source: www.dhl.com/at-de/
DHL Express Austria plans to use QRmaint even more intensively in the future. Implementation of a warehouse management module is already in the pipeline to improve control over spare parts and inventory. With this state-of-the-art maintenance software, DHL Express Austria is gaining an edge that will ensure its future growth and strengthen its position as an innovative force in the logistics industry.
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We are happy to have a valued customer like DHL Express Austria by our side and together we are developing innovative maintenance solutions!
Your QRmaint Team
Learn from our clients and their stories
We work with different sized businesses and all types of industries. The thing they all have in common is that they trusted us to keep their equipments and properties safe and sound.
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We analyzed the market. We wanted to choose a service where price goes hand in hand with quality. We had one assumption - we have to understand the program in an hour. If we don't understand it in that time, it is not for us. QRmaint is a very clear program, made for Maintenance. Here there was no problem.
Maintenance coordinator
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Customers quickly notice when equipment is damaged, and this can negatively affect our image. With QRmaint, defects are fixed in no time, which increases the number of people using our clubs.
Manager
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The QRmaint system is a piece of software that perfectly satisfies the needs of Industry 4.0.
Deputy Technical Director
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We plan to continue developing and using QRmaint to its full potential. Our goal is to further streamline maintenance processes, as well as to incorporate additional functions that will support warehouse management and other areas of the business. We are currently implementing a fault reporting process.
Employee of the Design Department
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The system was very well received, and its implementation went smoothly. It won high praise among the auditors. In particular, in our case, the function of viewing the machinery park on interactive plans and the overall presentation of the most important information from the UR department proved very useful.
Head of maintenance
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If someone wasn't responsible for the part in stock, we bought new ones. We generated additional costs. The second thing when it comes to the warehouse - in a situation where we have a description of the parts and we have them cataloged in the program, so that there will be no problem with purchasing the same ones. You don't have to look for them. They are sufficient in the program.
Associate Manager of the Maintenance Department
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The most important part for me is that my employees know how many work orders are left to be completed and what the priorities are. Technicians have access to all tasks in real time. We have basically completely eliminated situations which would occur frequently in the past, e.g. certain work orders were often missed, overlooked or entirely forgotten.
Manager of Maintenance and Innovation
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The Qrmaint system, which was implemented in our business, has greatly enhanced both the work of our Maintenance team and the team's response to persistent production difficulties.
Production Process Optimisation Engineer
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Thanks to the QRmaint CMMS system we could finally forget filling out tons of paper. We now have easy access to the history of failures, repairs and services. Also the response time to each reported failure has been significantly reduced.
Process Engineer
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Reporting a failure by scanning the QR code on the machine has technically ruled out any inaccuracies concerning the device affected by the problem submitted. Saving all the requests within the system results in an excellent overview of which machines are causing issues the most.
Automation Service Supervisor
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I divide my work at the company into 2 stages: 1. Numerous pointless phone calls, constant updates on the status of fault rectification, and a vast array of issues that went unresolved existed prior to the implementation of QRmaint. 2. When QRmaint is used, everyone is interested in staying informed, the ability to focus attention on pertinent issues, and 100% of reported issues are resolved.
Head of the maintenance
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I set up QRmaint myself in one evening, and already in the following days there were reports of failures by technicians and serial workers :)
Production Director
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The QRmaint system replaced hundreds of emails, which, regardless of the subject matter, were sent to everyone on the list, instead of just to the individuals they were intended for. Previously, when the failure had already been taken care of, nobody really knew about it. Today we have an insight on an up to date status of each failure.
IT Department Manager
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The system works flawlessly. The reaction time of our teams has significantly decreased. This is a much better communication model than phones and writing notes.
Dean, University of Physical Education, Warsaw
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From the moment the Qrmaint system has been implemented at our company, it is still being adjusted to our needs - the functions are being adapted to the specifics of our industry, e.g.: there was no schedule in place when we got the program off the ground but now it not only exists- it looks pretty much like a Google calendar.
Property Maintenance Coordinator
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QRmaint has proven to be a reliable, flexible company that is responsive to user ideas and feedback. The system has made our work easier, and its reporting functionalities have been well received by our clients.
SEO
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The QRmaint system increased the competitiveness of our services within the property management industry. In addition to standard maintenance services, we can now provide our clients with a tool allowing them to quickly report any failures that may occur and to report on the work performed on their property.
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The implementation of the QRmaint application turned out to be THE solution for the greatest challenge of all: instant damage control. The next step in the implementation will be to use it to support the work of those managing cleaning service companies.
Managing Director
