Adding a request by a QRmaint system user

Adding a request using the mobile application step by step #

1. Launch the QRmaint application on your mobile device.
2. Log in to your QRmaint user account.
3. Click the green + button 1
4. Click New Request 3
   ⓘ Note
   The New Request button will not be displayed for free accounts, i.e. Requester and Extended Reporter.

   

5. Fill out the New Request form ( New Report form fields description ) and click Save and submit request3
   

Adding a request using the mobile application by scanning the QR code step by step #

1. Launch the QRmaint application on your mobile device.
2. Log in to your QRmaint user account.
3. Expand the main menu by clicking on the three horizontal lines1
   
4. In the main menu, select Scan 2
   
5. Scan the QR code that marks the asset/production line/facility/location.
6. Fill out the New Request form ( New Report form fields description ) and click Save and submit request3
   

Adding a request using the desktop application installed on your PC step by step #

1. In your web browser, enter the address https://app.qrmaint.com
2. Log in to your QRmaint user account.
3. Select Request 1
4. Click +New Request 2or +Click to add a new Request3
   
5. Complete the New Submission form ( New Submission form fields description ) and click Save.
   

   Description of the fields in the New Request form #

   Field name	Description of gender
   Request title	Enter the subject of the Request (a short piece of information that will help you find the report in the list of Request).
   Category of issue	Indicating the category of the problem will speed up the transfer of information about the Request. It will be possible to use automation rules and direct the Requestto defined people at this stage. You can learn how to add a new automation rule here .
   Request description	Enter more detailed information about your Request. Describe what was damaged, how it happened, how many items are non-compliant, etc. This information will be helpful to the person/group of people taking action to process your Request.
   Add a photo or video	If you have a photo or video file, you can attach it to your Request. This will be additional information for those taking action in the implementation of your Request.
   Asset or location	Select the location or device you are Requesting about.
   Failure code	ⓘ Note The failure code selection field will appear if you select a asset or production line for which such a code has been defined. Failure or fault codes standardize Requesting and eliminate problems of incorrect description of the Request. The person accepting (passing on for implementation) and implementing the Request has clear information about the problem because it was configured earlier. The QRmaint system can automatically assign a work order to a team of e.g. automation engineers or electricians based on the failure code.
   Breakdown	ⓘ Note The failure check box will appear if you select a device or production line in the Devices and locations section . This box will not be active if you select only locations in the Devices and locations section . Mark the Requestas a failure if the device or production line is unable to work. For the device on which we save the Requestmarked as a failure, an unplanned downtime will begin and the department responsible for the implementation of the Request will be informed with a special sound notification (on mobile devices).
   Assigned user	Select the people you want to assign to the Request.
   Team assignment	If a team is defined, you can assign it to the ticket.
   Attachments	You can attach other attachments to your Request. If you are Requesting the need to replace, for example, a temperature sensor after incorrect calibration, you can attach the calibration protocol.
   Save	If all information has been entered, click Save. Saving the request will send it to the department responsible for the order.