Adding an anonymous report means adding a report by a user who is not logged in to the QRmaint system, often without an account in the QRmaint system.
ⓘ Tip
Use anonymous reporting when:The person reporting the incident is to be an employee who does not have an account in the QRmaint systemYou use the QRmaint system for property administration and the reporting person is the tenantYou service devices located in different locations and the end user (reporter) has an account in the QRmaint system
Use anonymous reporting when:The person reporting the incident is to be an employee who does not have an account in the QRmaint systemYou use the QRmaint system for property administration and the reporting person is the tenantYou service devices located in different locations and the end user (reporter) has an account in the QRmaint system
Submissions Portal #
The reporting portal is a website dedicated to your facility, where you can fill in the data and report an incident using a form. Example below:
Configuring the Ticket Portal #
| Platform | ✅ Web ✅ Mobile |
|---|---|
| Plan | ❌ Standard ✅ Professional ✅ Premium |
| User Type | ✅ Administrator ❌ Technician ❌ Limited Technician ❌ Reporting Party ❌ Extended Reporting Party |
- In your web browser, enter the address https://app.qrmaint.com
- Log in to your QRmaint system administrator account.
- In the main menu, select Settings and then the Submission Portal
- Set up the ticket portal form. The Visible and/or Required on Close toggles will be available . Editing the form settings will affect the appearance and availability of fields in the ticket portal.
The settings are described in the table below.
- Download, print and stick the QR code in a convenient place, which, when scanned, will automatically redirect you to the general reporting portalComplete the application form and click Submit Application .
ⓘ Tip
Each device and location has its own individual QR code. You can download it and place it in a convenient place so that the reporting party has access to it. Scanning the individual location or device code will also launch the reporting portal, but the selection of the location or device will be blocked. The selection of the location or device will be automatic, consistent with the scanned QR code of the location or device. - Copy the link to the general submission portal and use it in your web browser
ⓘ Tip
It is good practice to create a shortcut on the desktop to the general reporting portal, e.g. on a computer that is publicly accessible to reporting operators.
- Copy html code and embed it on your website. This will create a link on your website to the general submission portal.
ⓘ Tip
Providing a link to the general submission portal is a great solution for property managers.
Description of settings in the application portal form table #
| Field name | Description of gender |
|---|---|
| Report a fault | Description field |
| Topic | Description field |
| Problem Category | Field for selecting problem categories previously created in dictionaries. |
| Description | Description field |
| Device location | Device/location selection box.
ⓘ Note
Devices and locations will be selectable after scanning the reporting user’s QR code (equivalent to logging the user into the QRmaint system). The requirement to scan the user’s QR code can be set later in the form. |
| Failure or fault code | Fault or malfunction code selection box.
ⓘ Note
Failure or fault codes will be available for selection after scanning the reporting user’s QR code (equivalent to logging the user into the QRmaint system). The requirement to scan the user’s QR code can be set later in the form. |
| Failure indication | The reporting party will be able to mark the report as a failure. Downtime will automatically begin. |
| Photo | The submitter will have the option to add a photo. |
| Your name and surname | The applicant will have the opportunity to enter their name and surname. |
| Your email address | The applicant will have the option to enter their e-mail address |
| Require employee access code to be scanned when entering a ticket | Checkbox type field. Check the box if you want only identified users to be able to report events (scanning the user’s QR code is equivalent to logging in to the QRmaint system) |
Report by scanning the QR code #
The procedure is described in point 5 of the instructions above.
Report via web browser link #
The procedure is described in point 6 of the instructions above.
Reporting via an independent website #
The procedure is described in point 7 of the instructions above.
Report via e-mail #
A report via email is a report added based on an email that is addressed to request@qrmaint.pl . The email subject is the subject of the report and the email content is the description of the report. In a report made via email, we do not have the option of selecting the location, devices or failure code. We can enter this in the email content.
Configuration of notifications via e-mail #
| Platform | ✅ Web ✅ Mobile |
|---|---|
| Plan | ❌ Standard ✅ Professional ✅ Premium |
| User Type | ✅ Administrator ✅ Technician ❌ Limited Technician ❌ Reporting Party ❌ Extended Reporting Party |
- In your web browser, enter the address https://app.qrmaint.com
- Log in to your QRmaint system administrator account.
- In the main menu, select Settings and then Email Accounts
- Click Add Email Address to set the address from which e-mails will be sent to add a new report (it is possible to add multiple e-mail addresses).
- In the email address provided in step 4, set the message forwarding to request@qrmaint.pl
ⓘ Example
Email address provided in step 4: 123@domain.com
User X sends a message from his email box to the address provided in step 4, i.e. 123@domain.com. Automatic message forwarding is set in the email box 123@domain.com and the email from user X is sent to request@qrmaint.pl. A new request is added based on the email sent.
The title of the new order is the title of the email from user X.
The description of the new order is the content of the email from user X.
