Automation rule is the triggering of automatic actions for specific input events.
Automation rules are a function that is very helpful for the user. Introducing an automation rule guarantees the repeatability of processes. Automation rules guarantee that the set processes and activities will be carried out.
In automation rules, by setting initial conditions, we can force the following actions:
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Assign to team,
Assign to person,
Set a deadline,
Level up the execution time to full minutes,
Copy the checklist from the template,
Assign devices,
Assign client.
Example of an automation rule:
Description:
If a work order is created with a selected LG problem category, it will be automatically assigned to the Automation Specialists team.
