Adding a request by a QRmaint system user

Adding a notification using the mobile application step by step #

1. Launch the QRmaint application on your mobile device.
2. Log in to your QRmaint user account.
3. Click the green + button 1
4. Click New Request 3
   ⓘ Note The New Report
   buttonwill not be displayed for free accounts, i.e. Reporter and Extended Reporter.

   

5. Fill out the New Report form ( New Report form fields description ) and click Save and send the report 3
   

Adding a notification using the mobile application by scanning the QR code step by step #

1. Launch the QRmaint application on your mobile device.
2. Log in to your QRmaint user account.
3. Expand the main menu by clicking on the three horizontal lines1
   
4. In the main menu, select Scan 2
   
5. Scan the QR code that marks the device/production line/facility/location.
6. Fill out the New Report form ( New Report form fields description ) and click Save and send the report 3
   

Adding a ticket using the desktop application installed on your PC step by step #

1. In your web browser, enter the address https://app.qrmaint.com
2. Log in to your QRmaint user account.
3. Select Reports 1
4. Click +New Report 2or +Click to add a new report 3
   
5. Complete the New Submission form ( New Submission form fields description ) and click Save.
   

   Description of the fields in the New Submission form #

   Field name	Description of gender
   Subject of the report	Enter the subject of the report (a short piece of information that will help you find the report in the list of reports).
   Problem Category	Indicating the category of the problem will speed up the transfer of information about the report. It will be possible to use automation rules and direct the report to defined people at this stage. You can learn how to add a new automation rule here .
   Description of the report	Enter more detailed information about your report. Describe what was damaged, how it happened, how many items are non-compliant, etc. This information will be helpful to the person/group of people taking action to process your report.
   Add a photo or video file	If you have a photo or video file, you can attach it to your report. This will be additional information for those taking action in the implementation of your report.
   Device or location	Select the location or device you are reporting about.
   Failure or fault code	ⓘ Note The failure or malfunction code selection fieldwill appear if you select a device or production line for which such a code has been defined. Failure or fault codes standardize reporting and eliminate problems of incorrect description of the report. The person accepting (passing on for implementation) and implementing the report has clear information about the problem because it was configured earlier. The QRmaint system can automatically assign a task to a team of e.g. automation engineers or electricians based on the failure code.
   Malfunction	ⓘ Note The failure check boxwill appear if you select a device or production line in the Devices and locations section . This box will not be active if you select only locations in the Devices and locations section . Mark the report as a failure if the device or production line is unable to work. For the device on which we save the report marked as a failure, an unplanned downtime will begin and the department responsible for the implementation of the report will be informed with a special sound notification (on mobile devices).
   Assigned persons	Select the people you want to assign to the report.
   Assigned team	If a team is defined, you can assign it to the ticket.
   Attachments	You can attach other attachments to your report. If you are reporting the need to replace, for example, a temperature sensor after incorrect calibration, you can attach the calibration protocol.
   Record	If all information has been entered, click save . Saving the request will send it to the department responsible for the order.