Case study

How did QRmaint revolutionize maintenance management at Marmite?

We wholeheartedly recommend QRmaint to other manufacturing companies. The system facilitates interdepartmental communication and offers many useful features that improve work efficiency.

Klaudia Mielczarek – Maintenance and Facility Specialist

Marmite is a leading international manufacturer of high-quality bathtubs, sinks, and shower trays made of mineral composite. The company successfully implemented the QRmaint CMMS system to streamline its maintenance processes. This key project was led by Damian Halke, Senior Technical Manager, and Klaudia Mielczarek, Maintenance and Facilities Specialist.

With over 50 years of experience, a modern factory employing 700 people and a production capacity of 2,000,000 products per year, Marmite needed a tool that would improve communication, increase efficiency and provide better control over maintenance processes.

Before implementation: ineffective communication and limited access to data.

Before implementing QRmaint, Marmite struggled with the maintenance challenges typical of large manufacturing plants. The biggest problem was ineffective communication. As Klaudia Mielczarek, Operations and Facilities Maintenance Specialist at Marmite, emphasizes, exchanging information between the production and maintenance departments posed a significant challenge. Confirming the completion of maintenance and repairs – particularly crucial for audits – also presented difficulties. Managing breakdowns and faults throughout the plant was problematic due to communication issues.

Another barrier was the lack of a centralized data collection system. Information regarding machines, inspections, and repairs was scattered and mostly stored in MS Excel spreadsheets. This workflow hindered quick access to current data and accurate decision-making.

In the past, Marmite had used a CMMS system from another vendor, but this system proved unsuccessful due to limitations and an unintuitive, cumbersome interface. As Klaudia explains, the previous solution was too cumbersome to use and did not support effective management of the organization or the maintenance team.

The key challenges faced by the Marmite team included:

Lack of a system for handling requests – lack of a tool for registering and monitoring service requests.
Problems with task planning – lack of a standardized approach to assigning and automating maintenance tasks.
Limited team mobility – lack of access to information and reporting capabilities in the field.
Scattered device data – no centralized database containing specifications, service history and machine location.
Limited transparency of maintenance activities – lack of full insight into current work and the technical condition of machines for management staff.
Ineffective reporting – inability to generate detailed reports on failures, downtime or work efficiency.

Solution: Intuitive and comprehensive CMMS system QRmaint

The decision to implement a new CMMS system proved crucial for Marmite. Klaudia Mielczarek, Maintenance and Facility Specialist, was directly involved in the selection process and emphasizes that the choice of QRmaint was primarily driven by the system’s intuitiveness and extensive capabilities.

“We were looking for various companies offering CMMS systems, and QRmaint was one of them. During the test period and implementation discussions, we found the system so intuitive and user-friendly that we decided to implement it. That’s how our collaboration began.”
– Klaudia Mielczarek, Maintenance and Facility Specialist

Key criteria for selecting the QRmaint system:

Intuitive and easy to use – the solution had to be simple and convenient in everyday work for all users.
Machine identification and full database – the ability to easily recognize devices and collect complete documentation, including specifications and service history.
Potential for integration – the system was intended to ultimately integrate all maintenance-related processes in one place, eliminating the need to use multiple tools.

Measurable benefits and improvements in everyday work

Implementing QRmaint has brought Marmite a number of tangible benefits. Although the company hadn’t previously conducted detailed repair time measurements, the efficiency of the entire maintenance department has increased noticeably.

Ms. Klaudia Mielczarek points out key improvements:

Improved communication:

“We’ve seen significant improvements in communication between mechanics and other departments. Thanks to better control, we know what employees are currently doing, where they are, and we can also monitor maintenance times. It’s important for foremen to be able to check whether requests have been handled, which gives them real influence and a sense of empowerment.”

Effective prevention plans:

“Mechanics know exactly what tasks to perform, what parts are needed and in what order – this minimizes time wasted on unnecessary trips and searching for tools.”

Quick reporting of faults and repairs:

“The system allows for intuitive reporting of faults, which significantly shortens response times and streamlines daily work.”

Mobility:

“Accessing the system from a smartphone is a huge convenience. Production workers don’t always have a computer with them, but their phone is always at hand. This allows us to communicate in real time and verify the team’s work in real time.”

Cooperation with the occupational health and safety department:

“ The Occupational Health and Safety Department uses QRmaint for reports, rounds, and safety checklists, which allows for full insight into the situation and rapid information flow.”

Expansion to other areas:

“QRmaint is also used for infrastructure fault management, allowing for central tracking of all reports and facility maintenance costs.”

The Future and Recommendations of Marmite

The company plans to further expand QRmaint, including by expanding the occupational health and safety department to manage notifications and safety checklists, and implementing an employee qualification module to monitor training and authorization expiration dates.

“We wholeheartedly recommend QRmaint to other manufacturing companies. The system facilitates interdepartmental communication and offers many useful features that improve work efficiency.”
– Klaudia Mielczarek, Maintenance and Facility Specialist

The implementation of the QRmaint system at Marmite is an excellent example of how standardized and centralized tools can significantly increase operational efficiency, improve control over maintenance processes and support the development of a dynamic manufacturing company.

Learn from our clients and their stories

We work with different sized businesses and all types of industries. The thing they all have in common is that they trusted us to keep their equipments and properties safe and sound.

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Sandro Wanko

Manager

QRmaint znacząco uprościł nasze procesy utrzymania ruchu. Wszystkie zadania, awarie i przeglądy są teraz centralnie rejestrowane, przejrzyste i w każdej chwili możliwe do zweryfikowania. Aplikacja mobilna oszczędza czas w codziennej pracy, a przejrzysta struktura zapewnia większą efektywność i mniej przestojów.

Felix Jakob

Prokurent

QRmaint has exceeded our expectations in every way. It is so well designed and effective that I can confidently say it is the best software I have ever worked with.

Brian A. Pierce

Vitakraft, U.S.

The support is impeccable and always has an open ear for questions and ideas, and the SaaS structure means that there are always extensions available

Maintenance Technology Team

Schäfer Metallurgie GmbH Hennef

I think the UR department's biggest challenge is to organize its work in a way that allows it to get ahead of corrective actions through prevention and prediction. In this way, the UR department prevents unplanned machine downtime from occurring. This comes from the fact that when we have very little time to produce goods and deliver them to the customer, every minute of downtime is very costly.

Jakub Skowroński

Optimization coordinator

I see a big improvement, especially in the speed with which employees report faults. In the past, it used to happen that we had already taken action and completed the repair long before we received a formal report. Now this happens much, much less often (...)

Maciej Szypryt

Maintenance Engineer at Keylite Roof Windows

The QRmaint system is certainly a great convenience for all employees, as they no longer have to manually note down all the activities they perform during the day. All they have to do is enter the data into the system, and then they can easily download a comprehensive report of their work.

Szymon Wąsik

Head of Maintenance Department

QRmaint has significantly improved our workflow, especially in terms of recording key data for annual reviews. The ability to track and document issues has proven invaluable, providing valuable information to optimize operations. The system provides excellent value, and its benefits are evident.

Josh Magkasi

Engineer Technician

The biggest benefit for me in QRmaint is the attachments that I attach scans to, and the comments that keep me up to date with what's going on at the booth. These hints from the comments, which appear in the cloud, allow me to see in real time what is going on.

Agnieszka Stachowicz

Systems assistant for maintenance

The QRmaint system significantly improves our processes. It gives us better control over submissions, reviews and resources. The system also enables us to analyze data, which allows us to optimize costs and make better decisions. QRmaint's mobile application facilitates the work of our technicians in the field, giving them access to the necessary information in real time. In our experience, accessing the protocol in the app alone saves us about 30 minutes to 60 minutes per inspection.

Daniel Małysa

CEO of ProFM

One of the most valuable features of the QRmaint system for us, turned out to be the ability to comment on requests and attach photos and videos. This visual form of communication has significantly sped up the process of diagnosing problems. Instead of describing a malfunction in words, employees can now present it in a pictorial manner, which eliminates misunderstandings and allows for faster understanding of the problem.

Tomasz Bartkowski

Brand Manager at Bartkowscy Bakery

We are thrilled with the simplicity and effectiveness of the program! After only a short time, we noticed a significant improvement in our internal processes.

Christopher Stinges

Sales Manager and Certified Bread Sommelier

We analyzed the market. We wanted to choose a service where price goes hand in hand with quality. We had one assumption - we have to understand the program in an hour. If we don't understand it in that time, it is not for us. QRmaint is a very clear program, made for Maintenance. Here there was no problem.

Jarosław Kurach

Maintenance coordinator

The system was very well received, and its implementation went smoothly. It won high praise among the auditors. In particular, in our case, the function of viewing the machinery park on interactive plans and the overall presentation of the most important information from the UR department proved very useful.

Marcel Menne

Head of maintenance

Customers quickly notice when equipment is damaged, and this can negatively affect our image. With QRmaint, defects are fixed in no time, which increases the number of people using our clubs.

Anna Socha

Manager

The QRmaint system is a piece of software that perfectly satisfies the needs of Industry 4.0.

Tomasz Wachowski

Deputy Technical Director

We plan to continue developing and using QRmaint to its full potential. Our goal is to further streamline maintenance processes, as well as to incorporate additional functions that will support warehouse management and other areas of the business. We are currently implementing a fault reporting process.

Raphael Groß

Employee of the Design Department

If someone wasn't responsible for the part in stock, we bought new ones. We generated additional costs. The second thing when it comes to the warehouse - in a situation where we have a description of the parts and we have them cataloged in the program, so that there will be no problem with purchasing the same ones. You don't have to look for them. They are sufficient in the program.

Tomasz Jaroszewski

Associate Manager of the Maintenance Department

The most important part for me is that my employees know how many work orders are left to be completed and what the priorities are. Technicians have access to all tasks in real time. We have basically completely eliminated situations which would occur frequently in the past, e.g. certain work orders were often missed, overlooked or entirely forgotten.

Arkadiusz Tetloch

Manager of Maintenance and Innovation

The Qrmaint system, which was implemented in our business, has greatly enhanced both the work of our Maintenance team and the team's response to persistent production difficulties.

Rafał Topolski

Production Process Optimisation Engineer

Thanks to the QRmaint CMMS system we could finally forget filling out tons of paper. We now have easy access to the history of failures, repairs and services. Also the response time to each reported failure has been significantly reduced.

Anna Ciesielska

Process Engineer

Reporting a failure by scanning the QR code on the machine has technically ruled out any inaccuracies concerning the device affected by the problem submitted. Saving all the requests within the system results in an excellent overview of which machines are causing issues the most.

Krzysztof JANIK

Automation Service Supervisor

I divide my work at the company into 2 stages: 1. Numerous pointless phone calls, constant updates on the status of fault rectification, and a vast array of issues that went unresolved existed prior to the implementation of QRmaint. 2. When QRmaint is used, everyone is interested in staying informed, the ability to focus attention on pertinent issues, and 100% of reported issues are resolved.

Aleksander Penkowski

Head of the maintenance

I set up QRmaint myself in one evening, and already in the following days there were reports of failures by technicians and serial workers :)

Tomasz Pruszyński

Production Director

The QRmaint system replaced hundreds of emails, which, regardless of the subject matter, were sent to everyone on the list, instead of just to the individuals they were intended for. Previously, when the failure had already been taken care of, nobody really knew about it. Today we have an insight on an up to date status of each failure.

Mariusz Staniszewski

IT Department Manager

The system works flawlessly. The reaction time of our teams has significantly decreased. This is a much better communication model than phones and writing notes.

Maciej Hartfil

Dean, University of Physical Education, Warsaw

From the moment the Qrmaint system has been implemented at our company, it is still being adjusted to our needs - the functions are being adapted to the specifics of our industry, e.g.: there was no schedule in place when we got the program off the ground but now it not only exists- it looks pretty much like a Google calendar.

Jacek Turkowski

Property Maintenance Coordinator

QRmaint has proven to be a reliable, flexible company that is responsive to user ideas and feedback. The system has made our work easier, and its reporting functionalities have been well received by our clients.

Sławomir Pinkowski

SEO

The QRmaint system increased the competitiveness of our services within the property management industry. In addition to standard maintenance services, we can now provide our clients with a tool allowing them to quickly report any failures that may occur and to report on the work performed on their property.

Mateusz Czerwiński

The implementation of the QRmaint application turned out to be THE solution for the greatest challenge of all: instant damage control. The next step in the implementation will be to use it to support the work of those managing cleaning service companies.

Pawel Migacz

Managing Director

For us, every minute of downtime represents a very high cost factor. At this point, thanks to the QRmaint system, we have a close eye on operations and can even measure micro downtime of machines when a fault occurs that the machine operator fixes himself. As we can now also accurately measure repair turnaround times, we are able to introduce an efficient remuneration and reward system for the maintenance team.

Marcin Sikora

Maintenance Manager

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